Reference

Terms That Govern Your 3999com Account

These terms set out what you agree to when you open and use your 3999com account — covering deposits via bKash, Nagad or Rocket, game access, and your rights if something needs resolving.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction-dependent accessOne account per personTerms updated when changed
3999com Terms That Govern Your 3999com Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear, or you want to dispute a decision made under these terms, we have three ways to reach us. Responses on terms-related queries are handled by our account team — not a bot. Have your account number and the relevant transaction ID ready when you write in, so we can check the details without back-and-forth.

Live Chat Open the chat window inside your account dashboard. State your query is terms-related and you will be routed to the account compliance team directly.
Email Support Write to our support address from your registered email. Include your account ID and the specific clause or transaction in question for a faster response.
Help Centre The Help Centre section inside your account holds the current version of these terms and a record of recent updates, so you can check what changed and when.
HOW WE APPLY RULES

How 3999com Handles Account Compliance

Our terms are not a formality — they are the framework we use to keep every account on the same footing. When a payment dispute or account restriction arises, this is the document our team references. We act consistently, and you can ask us to show you the clause we relied on for any decision.

Account Verification We verify identity before processing withdrawal requests. You will be asked to confirm account ownership through the method used to register — no exceptions.
Transaction Records Every bKash, Nagad and Rocket transaction is logged against your account. You can request a statement at any time through the account wallet history tab.
Terms Update Notice When these terms change in a material way, we post a notice inside your account dashboard before the update takes effect. Continued use equals acceptance.
Dispute Process Raise a formal dispute via email with your account ID and transaction reference. Our team reviews it against the published terms and replies within the stated review window.

Common Questions About Our Terms

These are the questions our account team gets asked most often about how the terms work in practice — covering account rules, wallet payments and what happens when something goes wrong.

The core account terms are the same regardless of which wallet you use. Each method — bKash, Nagad, Rocket — is subject to identical rules on transaction verification, reversal policy and withdrawal eligibility.

We notify you of material changes through a dashboard notice before they take effect. The updated version is published on this page, and the date of the last revision is shown at the top.

Depending on the severity, we may restrict specific features, freeze pending withdrawals pending review, or close the account. You can request the specific clause we relied on for any action taken.

Yes. Access to services on 3999com depends on your local law and eligible region. Where Bangladesh regulations apply, they take priority over any provision in these terms.

Email our support team from your registered address, including your account ID and the transaction or decision reference. We review it against the published terms and respond within our stated window.

Account eligibility conditions, including age requirements, are outlined in the full terms document. Eligibility is also subject to the rules of the region in which you access the platform.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.